Privacy Policy

Auto Hub North East is committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it
sets out the basis on which any personal data we collect from you, or that you
provide to us, will be processed by us. Please read the following carefully to
understand our views and practices regarding your personal data and how we will
treat it.
For the purpose of the Data Protection Act 2018 (the Act), the data controller is JDS
Motor Traders Ltd of 43 Coniscliffe Road, Darlington, DL3 7EH
Information we collect from you
We will collect and process the following data about you:

Information you give us. This is information about you that you give us by
filling in forms on https:///www.autohubne.co.uk (our site) or by corresponding
with us by phone, e-mail or otherwise. It includes information you provide
when you register to use our site, subscribe to our service, search for a
product, place an order on our site, participate in discussion boards or other
social media functions on our site, enter a competition, promotion or survey,
and when you report a problem with our site. The information you give us may
include your name, address, e-mail address and phone number, financial and
credit card information, personal description and photograph, date of birth,
employment details, and address history.
Information we collect about you. With regard to each of your visits to our site
we will automatically collect the following information:
○ technical information, including the Internet protocol (IP) address used
to connect your computer to the Internet, your login information,
browser type and version, time zone setting, browser plug-in types and
versions, operating system and platform;
○ information about your visit, including the full Uniform Resource
Locators (URL), clickstream to, through and from our site (including
date and time), products you viewed or searched for, page response
times, download errors, length of visits to certain pages, page
interaction information (such as scrolling, clicks, and mouse-overs),
methods used to browse away from the page, and any phone number
used to call our customer service number.
Information we receive from other sources. This is information we receive
about you if you use any of the other websites we operate or the other
services we provide. In this case we will have informed you when we collected
that data if we intend to share those data internally and combine it with data
collected on this site. We will also have told you for what purpose we will

share and combine your data. We are working closely with third parties
(including, for example, business partners, sub-contractors in technical,
payment and delivery services, advertising networks, analytics providers,
search information providers, credit reference agencies). We will notify you
when we receive information about you from them and the purposes for which
we intend to use that information.
Cookies
Our website uses cookies to distinguish you from other users of our website. This
helps us to provide you with a good experience when you browse our website and
also allows us to improve our site.
Uses made of the information
We use information held about you in the following ways:

Information you give to us. We will use this information:
○ to carry out our obligations arising from any contracts entered into
between you and us and to provide you with the information, products
and services that you request from us;
○ to provide you with information about other goods and services we
offer that are similar to those that you have already purchased or
enquired about;
○ to provide you with information about goods or services we feel may
interest you. We will only contact you by electronic means (email or
SMS) if you have consented to this. You may withdraw your consent at
any time by contacting us directly at: Unit 19 Bracken Hill, South West
Industrial Estate, Peterlee, SR8 2LS or email us info@autohubne.co.uk
○ to notify you about changes to our service;
○ to ensure that content from our site is presented in the most effective
manner for you and for your device.
Information we collect about you. We will use this information:
○ to administer our site and for internal operations, including
troubleshooting, data analysis, testing, research, statistical and survey
purposes;
○ to improve our site to ensure that content is presented in the most
effective manner for you and for your device;
○ to allow you to participate in interactive features of our service, when
you choose to do so;
○ as part of our efforts to keep our site safe and secure;
○ to measure or understand the effectiveness of advertising we serve to
you and others, and to deliver relevant advertising to you;

○ to make suggestions and recommendations to you and other users of
our site about goods or services that may interest you or them.

Information we receive from other sources. We will combine this information
with information you give to us and information we collect about you. We will
use this information and the combined information for the purposes set out
above (depending on the types of information we receive).
Disclosure of your information
We may share your personal information with:
Any member of our group, which means our subsidiaries, our ultimate holding
company and its subsidiaries, as defined in section 1159 of the UK
Companies Act 2006.
Selected third parties including:
○ any of our business partners, suppliers and sub-contractors
(AutoTrader, HSBC, Bing, Book my Garage, Codeweavers, Conflux,
Car Money, Octane, Vision Funding, Blue Motor Finance, Car Finance
247, Tandem, V12 Vehicle Finance, Google, Live Help Now, Oodle
Finance, PayPal, Review.io, Sage, Trust Pilot, Feefo, Visitor Chat,
WorldPay, Xero, Yell) where this is necessary for the performance of
any contract we enter into with you;
○ analytics and search engine providers that assist us in the
improvement and optimisation of our site;
○ credit reference agencies for the purpose of assessing your credit
score where this is a condition of us or any of our business partners,
suppliers and sub-contractors entering into a contract with you;
○ finance brokers and lenders for the purpose of providing requested
finance.
We will disclose your personal information to third parties:
○ In the event that we sell or buy any business or assets, in which case
we will disclose your personal data to the prospective seller or buyer of
such business or assets.
○ If Auto Hub North East or substantially all of its assets are acquired by
a third party, in which case personal data held by it about its customers
will be one of the transferred assets.
○ If we are under a duty to disclose or share your personal data in order
to comply with any legal obligation, or in order to enforce or apply our
Terms of Use or terms and conditions of supply (available from Auto
Hub North East) and other agreements; or to protect the rights,
property, or safety of Auto Huib North East, our customers, or others.
This includes exchanging information with other companies and

organisations for the purposes of fraud protection and credit risk
reduction.
We will not disclose your personal information to third parties to enable them
to contact you for marketing purposes unless we have your consent to do so.
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment
transactions will be encrypted using SSL technology. Where we have given you (or
where you have chosen) a password which enables you to access certain parts of
our site, you are responsible for keeping this password confidential. We ask you not
to share a password with anyone.
The data that we collect from you may be transferred to, and stored at, a destination
outside the European Economic Area (“EEA”) by one of our suppliers. It may also be
processed by staff operating outside the EEA who work for one of our suppliers. This
includes staff engaged in, among other things, the fulfilment of your order, the
processing of your payment details and the provision of support services. By
submitting your personal data, you agree to this transfer, storing or processing. Auto
Hub North East will take all steps reasonably necessary to ensure that your data is
treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet is not completely
secure. Although we will do our best to protect your personal data, we cannot
guarantee the security of your data transmitted to our site; any transmission is at
your own risk. Once we have received your information, we will use strict procedures
and security features to try to prevent unauthorised access.
For how long do we retain your personal data?
Unless required to do so by law (eg for the purposes of preventing fraud or tax
evasion), we do not retain personal data no longer than is necessary for the
purposes for which we originally collected it. Ordinarily, this will be for a period of 7
years if you have purchased a vehicle or services or obtained finance through us, or
6 months if you have not. If you have not objected to our providing you with
information about other goods and services we offer that are similar to those that you
have already purchased or enquired about, or if you have given and not withdrawn
your consent for us to use your personal data for other marketing purposes, we will
retain the data for as long as we need it for those purposes.
We regularly review the personal data we hold, and delete anything we no longer
need. Information that does not need to be accessed regularly, but which still needs
to be retained, is safely archived or put offline.

Your rights
You have the right to ask us not to process your personal data for marketing
purposes. We will ask your consent (before collecting your data) if we intend to use
your data for such purposes or if we intend to disclose your information to any third
party for such purposes.
You can exercise your right to prevent such processing by not checking certain
boxes on the forms we use to collect your data. You also have the right to have
inaccurate or incomplete data corrected and, in some cases (such as where it is no
longer necessary for us to retain the data for the purposes for which it was originally
collected/processed, where we need your consent and you have withdrawn such
consent, or where you object to the processing and there is no overriding legitimate
interest for us to continue with it) to have your personal data removed from our
systems.
Where you have provided your personal data to us and our processing is carried out
by automated means based on your consent or for the performance of a contract,
you may ask us to provide you with the data in a structured, commonly used and
machine readable form or, if this is technically feasible with our systems, to transmit
the data directly to another organisation. Machine readable means that the
information is structured so that software can extract specific elements of the data.
Unless the decision is necessary for entering into or for the performance of a
contract between us, is authorised by law (eg for the purposes of preventing fraud or
tax evasion) or you have given your explicit consent for us to do so, you have the
right to ask us not to subject you to any decision which produces a legal effect or a
similarly significant effect on you on the basis of automated processing.
You can exercise any of the above rights at any time by contacting us at Unit 19
Bracken Hill, South West Industrial Estate, Peterlee, SR8 2LS or
info@autohubne.co.uk
Our site may, from time to time, contain links to and from the websites of our partner
networks, advertisers and affiliates. If you follow a link to any of these websites,
please note that these websites have their own privacy policies and that we do not
accept any responsibility or liability for these policies. Please check these policies
before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of
access can be exercised in accordance with the Act. We will not charge you for
providing you with details of the information we hold about you unless your request is
manifestly unfounded or excessive, particularly if it is repetitive, when we will charge
you a reasonable fee, based on the administrative cost of providing the information.

We may also charge a reasonable fee to comply with multiple requests for further
copies of the same information.
Changes to our privacy policy
Any changes we make to our privacy policy in the future will be posted on this page
and, where appropriate, notified to you by e-mail. Please check back frequently to
see any updates or change to our privacy policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and
should be addressed to Unit 19 Bracken Hill, South West Industrial Estate, Peterlee,
SR8 2LS or info@autohubne.co.uk